Terms & Conditions

1. Scope of Managed Services

BizzLoop provides a Managed Business Services Platform designed for UK small and medium enterprises (SMEs), sole traders, and expanding firms. Our scope encompasses four integrated pillars:

• Digital Technology: High-performance business websites, secure UK cloud infrastructure, domain management, and system integrations.
• Business Management: Centralised CRM records, customer enquiry tracking, operational task coordination, and team workflow pipelines.
• Customer Growth: Technical SEO foundations, digital marketing campaigns, branded social presence, and automated lead capture workflows.
• Dedicated Support: Hands-on platform onboarding, workflow configuration, technical maintenance, and proactive operational guidance.

2. Subscriptions, Fees & Payments

Subscriptions are offered under three standard tier structures: Starter (£149/mo), Growth (£349/mo), and Enterprise (£749/mo), or customized enterprise scopes.

• Currency: All fees are quoted and invoiced in Great British Pounds (GBP). Where applicable, UK VAT is applied at the prevailing statutory rate.
• Billing Cycle: Services are billed monthly in advance or annually with two months free (16.7% discount). Payments are processed securely via authorized UK merchant facilities.
• No Hidden Surcharges: Setup guidance, standard maintenance, and cloud hosting specified in your plan are fully included within the monthly subscription retainer.
• Payment Failure: If a scheduled subscription payment fails, we will notify you and retry. If payment remains outstanding after 14 days, platform access may be temporarily paused until the balance is settled.

3. Cancellation, Notice Period & Offboarding

We operate a fair, transparent commercial relationship with zero restrictive lock-ins:

• 30-Day Written Notice: Monthly subscriptions may be cancelled at any time by giving 30 calendar days' written notice via email to [email protected].
• Data Export Guarantee: Upon termination of services, you are entitled to request a complete export of your customer databases, contact records, and operational information within 14 days, provided in structured CSV or JSON format.
• Post-Cancellation Retention: Following data handover and after a 30-day grace period, all client instance databases are permanently and securely deleted in accordance with UK GDPR.

4. Client Data Ownership & Intellectual Property

Data ownership boundaries are clear and unequivocal:

• Your Data: You retain 100% unconditional ownership of all customer lists, lead enquiries, business records, brand assets, logos, and trade names uploaded to your instance. BizzLoop never sells, trades, or commercially exploits your data.
• BizzLoop Technology: BizzLoop retains all intellectual property rights in its proprietary software platform, UI architecture, workflow automation engines, algorithms, and documentation.

5. Service Levels, Availability & Support

We commit to high operational standards:

• Uptime Target: We maintain a target cloud platform uptime of 99.9%, excluding scheduled maintenance windows.
• Maintenance Windows: Routine security updates and patches are scheduled during off-peak hours (typically 22:00 - 04:00 UK time) with advance notice provided where possible.
• Support Response: Standard support inquiries are acknowledged within 1 business day; priority support for Growth and Enterprise tiers aims for response within 2 - 4 business hours.

6. Client Responsibilities & Acceptable Use

To ensure safe and reliable platform operations, clients agree to:

• Provide accurate business information and keep login credentials secure.
• Ensure all email marketing, SMS outreach, and customer communications comply with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR (no unsolicited spam).
• Refrain from transmitting unlawful, defamatory, infringing, or malicious content through the platform.

7. Warranties & Limitation of Liability

We provide our services with reasonable care and professional skill. However, to the maximum extent permitted under UK law:

• Liability Cap: BizzLoop's total aggregate liability arising out of or relating to these Terms or the services provided shall not exceed the total fees paid by the client in the 12 months immediately preceding the event giving rise to the claim.
• Consequential Loss: Neither party shall be liable for indirect, incidental, or consequential loss, loss of anticipated profits, business interruption, or loss of business opportunity.
• Statutory Exclusions: Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

8. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England. Both parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim.